Terms of service.

Booking and Cancellation Terms

True Lapland
Antti Salpakoski
ID 3440526-8
contact@truelapland.com
Rovaniemi, Finland

1. Reservations

  • Reservations can be made online, by email, or by phone.

  • A reservation is confirmed once you have received a written confirmation from us (by email).

  • At the time of booking, we may require a deposit or full payment depending on the service.

2. Payment

  • Payments can be made by credit card, bank transfer, or other accepted methods.

  • Full payment must be received no later than 14 days before arrival.

  • If payment is not received by the due date, the reservation may be cancelled.

3. Cancellations by the Customer

  • Cancellations must always be made in writing (by email).

  • If you cancel:

    • More than 14 days before arrival: full refund (minus possible service fees).

    • 7 days before arrival: 50% of the booking price will be charged.

    • Less than 7 days before arrival or no-show: 100% of the booking price will be charged.

4. Changes by the Customer

  • Changes to reservations (e.g., dates, number of guests) are subject to availability and must be agreed upon in writing.

  • We reserve the right to charge an administrative fee for changes.

5. Cancellations or Changes by the Company

  • If we must cancel your reservation due to unforeseen circumstances (force majeure, safety issues, etc.), you will receive a full refund.

  • We are not responsible for any additional costs (such as travel tickets).

6. Customer Responsibilities

  • The customer is responsible for providing correct contact details when booking.

  • The customer is responsible for following house rules and instructions during the stay/activity.

  • Any damages caused by the customer or their party must be compensated in full.

  • The customer is responsible for having a valid travel insurance covering cancellations, accidents, illness, and personal belongings.

7. Liability

  • The company is not liable for injuries, accidents, or losses that are not caused by negligence on our part.

  • Participation in activities is at your own risk unless otherwise stated.

8. Governing Law

  • These terms are governed by Finnish law.

  • Any disputes will be settled primarily through negotiation; if not resolved, they will be handled in the district court of Lapland.